Last updated: 1 April 2026

At melaniedoula.co.uk, I am committed to protecting and respecting your privacy. This policy explains how I collect, use, and safeguard your personal information when you visit my website or enquire about my services.

1. Information I Collect

I may collect and process the following data about you:

• Contact Information: Your name, email address, and phone number provided via contact forms or direct emails.

• Service Details: Information related to your pregnancy, due date, or support requirements which you choose to share during enquiries.

• Technical Data: Your IP address, browser type, and how you interact with my website (collected via cookies).

2. How I Use Your Information

I use the information I collect to:

• Respond to your enquiries and provide doula services.

• Manage bookings and administrative requirements.

• Improve the website experience and ensure content is presented effectively.

• Comply with legal or insurance obligations.

3. Legal Basis for Processing

Under the UK GDPR, the lawful bases I rely on for processing this information are:

• Contractual Necessity: To perform the services you have requested.

• Legitimate Interests: To respond to enquiries and manage my business.

• Consent: Where you have explicitly provided information (e.g., signing up for a newsletter).

• Special Category Data: Because doula services involve health-related data, I process this with your explicit consent to provide tailored care.

4. Data Sharing and Security

• Confidentiality: Your personal details are never sold or rented to third parties.

• Third-Party Services: I may use trusted service providers (e.g., website hosting or email platforms) who are also compliant with UK data laws.

• Security: I use appropriate technical measures to protect your data from unauthorised access or disclosure.

5. Data Retention

I will only keep your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or insurance requirements.

6. Your Rights

Under UK data protection law, you have rights including:

• Access: The right to ask for copies of your personal information.

• Rectification: The right to ask to rectify information you think is inaccurate.

• Erasure: The right to ask to erase your personal information in certain circumstances.

• Object/Restrict: The right to object to or restrict the processing of your data.

7. Cookies

This website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

8. Contact Details

If you have any questions about this privacy policy or how your data is handled, please contact me at: Email: melanie.english.doula@gmail.com  Website: melaniedoula.co.uk